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Frequently Asked Questions
Q1. Who are we?
We are a professional supplier specializing in educational products, pet accessories, and high-quality children's toys, dedicated to providing premium goods to global markets.
Q2. How long is the production time?
Samples are ready within 2-3 working days. Bulk orders typically take 3-7 working days depending on the specific quantity and customization requirements after payment confirmation.
Q3. What are the shipping methods?
For small orders, we use DHL, TNT, FedEx, UPS, or EMS (5-7 days). Large orders can be shipped by air (15 days), sea (1 month), or train (2 months). We also work with client-appointed agents.
Q4. Can we customize our logo on the product or packaging?
Yes, OEM & ODM services are fully available. Simply provide your logo and packaging design files, and we will produce them according to your requirements.
Q5. Do you support shipping to Amazon FBA warehouses?
Absolutely. We have extensive logistics experience in delivering goods directly to Amazon warehouses with all necessary labeling and documentation.
Q6. What is the sample policy?
Samples are available for quality checking. Please contact us to confirm availability and shipping costs for your specific model interest.