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Frequently Asked Questions
1. Are you a manufacturer or a trading company?
We are one of the leading trading companies, and we also operate our own specialized manufacturing facility. This allows us to offer both diverse product sourcing and dedicated ODM/OEM customization.
2. Can I get samples of this product?
Yes, sample orders are available and typically delivered within 10 days. The cost of samples will be fully refunded when you place a bulk order with us.
3. How are shipping costs calculated?
For smaller orders, we use reliable express couriers like FedEx or DHL at competitive rates. Larger shipments are arranged via sea freight. Please provide your required quantity so we can provide an accurate shipping quote.
4. How can I customize my own product or logo?
We provide full OEM/ODM services. Simply contact us with your ideas. For logos, please provide files in PDF, AI, or PNG format, and we will provide a visual mockup for your approval.
5. Is it possible to visit your showrooms?
Absolutely! You are welcome to visit our spacious showrooms and offices. We are conveniently located near major transport hubs including airports and train stations.
6. What safety standards do your wooden toys meet?
Our wooden educational products are manufactured to meet international safety standards, including ASTM, EN71, CE, and CPC certifications, ensuring they are safe for children's use.