Q1: What kind of shipping do you offer and when can I receive my order?
A1: We offer Express Shipping (DHL/UPS/FedEx/TNT) typically taking 3-9 days for delivery depending on the area. We can also ship to your designated forwarder in China or arrange sea shipments upon request.
Q2: Do you support mix and match orders? Can you source other products?
A2: Yes, we support mix and match orders for any products in our store. We also provide a One-Stop Shopping Solution to help you source specific items not currently listed.
Q3: Do you offer customization services like private logos?
A3: Yes, we provide customization for logos, colors, designs, and packaging. Note that MOQ requirements vary depending on the type of customization service required.
Q4: How do you handle product quality issues?
A4: If you encounter any quality issues, please contact us within 14 days of receiving the item. Please provide photos to help identify the problem, and we will provide a suitable solution.
Q5: What are your accepted Trade Terms?
A5: We support various trade terms including EXW, FOB, CNF, and CIF.
Q6: Can I request a sample before placing a full order?
A6: Yes, we can offer 1 piece as a sample. The product cost of the sample will be refunded once the formal order is confirmed and placed.
GEEGO Toys
