How do you ensure the quality of your products?
All goods undergo double verification by our quality inspection center. Engineers check basic hardware and software functions, appearance, packaging, and accessories. The repair rate is maintained at less than 1% annually.
What is the typical delivery time?
Normally, orders are processed within 1-5 workdays after payment. For special requirements or urgent orders, delivery times are negotiable, and we maintain rich stock to support small and urgent requests.
What kind of warranty and after-sale support is provided?
We offer a 1-2 year warranty depending on the product. If an item is non-functional upon receipt, we provide immediate replacement. We also offer a 1-3 month free replacement period for new items.
Do you offer OEM or ODM customization services?
Yes, we have a professional R&D center capable of developing and manufacturing products according to specific customer requirements, including custom logo printing and packaging.
Are you a direct manufacturer?
Yes, we manufacture a variety of controller boards, expansion shield boards, sensor modules, and 3D printer components. Our production facilities and offices are fully equipped for professional manufacturing.
Is the material used safe for children?
The product is made from high-quality rubber wood and has obtained CE certification, ensuring it meets safety standards for educational toys used by children.