1. How is the product quality controlled?
Before shipping, all goods undergo a rigorous quality inspection. Our engineers verify hardware/software functions, appearance, packaging, and accessories to ensure they meet global standards.
2. What is the standard delivery timeframe?
Typically, orders are processed within 1-5 workdays after payment. For special requirements or large volume orders, the delivery time is negotiable to meet your needs.
3. What warranty and after-sales support do you provide?
We provide a 1-2 year warranty depending on the specific product. If a product is defective upon receipt, we offer immediate replacement and a 1-3 month free replacement period for new items.
4. Do you support OEM and ODM services?
Yes, we have a professional R&D center capable of developing and manufacturing products based on your specific requirements, including custom logo printing and packaging.
5. Are the materials safe for children?
Absolutely. Our kits are made from natural rubber wood and comply with CE and CCC certifications, making them safe and educational for children aged 5 and up.
6. What happens if the product doesn't meet my expectations?
If the products do not meet your demand after receipt, you can return them to us for a full refund of your payment, ensuring a risk-free purchasing experience.