❓ Frequently Asked Questions
Can I request a customized design?
Yes, OEM and ODM services are available. You can provide your specific design or describe the shapes and products you prefer for a custom solution.
What is the standard ordering process?
The process typically follows: Inquiry → Quotation → Negotiation → Samples → PO/PI → Mass Production → Logistics Booking → Balance Payment → Delivery.
How is the product price determined?
Pricing is based on quantity, size, color, packaging, and the complexity of the product shape. We provide the best factory price according to your specific requirements.
What is your sample policy?
Samples from our existing stock are free of charge. Custom shapes incur a sample cost (approx. USD 80), which may be refundable if bulk order quantities reach 50,000 pcs.
How do you ensure product quality?
We maintain strict quality control by always providing a pre-production sample before mass production and performing a final inspection before every shipment.
What types of products can I purchase?
We specialize in various metal decor items including Metal Wall Art, Outdoor Decorations, Metal Wall Racks, Housewares, and Metal Bookends.