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Frequently Asked Questions
Q: What age group is this toy designed for?
A: This wooden educational toy is designed for children aged 24 months and up (24m+).
Q: What materials are used in the production?
A: We use high-quality MDF and Juniper Wood. All paints are batch-tested by SGS to ensure they are safe and environmental.
Q: Does the product meet international safety standards?
A: Yes, our products are certified with EN71, CE, and ASTM standards to ensure maximum safety for children.
Q: Can I request a customized color or design?
A: Absolutely. We offer OEM/ODM services and the colors are fully customizable to meet your specific needs.
Q: How do you handle product warranties and damaged items?
A: We guarantee that all received products are qualified. If there are any broken parts, please provide detailed photos via email for a replacement according to actual conditions.
Q: Do you offer eco-friendly material options?
A: Yes, we comply with FSC regulations. FSC-certified material is available upon request (usually with an 8% cost adjustment compared to common materials).